Account Service Manager

Location:
  • ID-MERIDIAN, 2888 W EXCURSION LN, United States of America
  • CA-COSTA MESA, 3080 BRISTOL ST, STE 200
  • CA-PALO ALTO, 661 BRYANT ST
  • CA-WALNUT CREEK, 2121 N CALIFORNIA BLVD, 7TH FL
  • CO-DENVER, 700 BROADWAY
  • CT-WALLINGFORD, 108 LEIGUS RD
  • DC-WASHINGTON, 609 H ST NE, STE 200
  • DE-WILMINGTON, 123 S JUSTISON ST, STE 200
  • FL-MIAMI, 11430 NW 20TH ST, STE 300
  • FL-TAMPA, 5411 SKY CENTER DR
  • GA-ATLANTA, 740 W PEACHTREE ST NW
  • GA-COLUMBUS, 6087 TECHNOLOGY PKWY
  • IA-W DES MOINES, 4800 WESTOWN PKWY, STE200
  • IL-CHICAGO, 233 S WACKER DR, STE 3700
  • IN-INDIANAPOLIS, 220 VIRGINIA AVE
  • KY-LOUISVILLE, 13550 TRITON PARK BLVD
  • LA-METAIRIE, 3850 N CAUSEWAY BLVD, STE 1770
  • MA-WOBURN, 500 UNICORN PARK DR
  • MD-HANOVER, 7550 TEAGUE RD, STE 500
  • ME-SOUTH PORTLAND, 2 GANNETT DR
  • MN-GILBERT, 730 S BROADWAY
  • MN-MENDOTA HEIGHTS, 1285 NORTHLAND DR
  • MO-ST LOUIS, 1831 CHESTNUT ST
  • NC-CARY, 11000 WESTON PKWY, STE 200
  • NC-DURHAM, 1960 IVY CREEK BLVD,
  • NC-WINSTON-SALEM, 5650 UNIVERSITY PKWY
  • NH-MANCHESTER, 1155 ELM ST, STE 100 & 200
  • NJ-ISELIN, 101 WOOD AVE S, STE 800
  • NJ-MORRISTOWN, 2 SPEEDWELL AVE, STE 700
  • NV-LAS VEGAS, 3634 S MARYLAND PKWY
  • NV-LAS VEGAS, 9133 W RUSSELL RD
  • NY-Lake Success, 1985 Marcus Avenue, Suite 150
  • NY-LATHAM, 15 PLAZA DR
  • NY-MIDDLETOWN, 85 CRYSTAL RUN RD
  • NY-NEW YORK, ONE PENN PLAZA, 35TH AND 36TH FL
  • OH-CINCINNATI, 3075 VANDERCAR WAY
  • OH-COLUMBUS, 8940 LYRA DR, STE 300
  • OH-MASON, 4241 IRWIN SIMPSON RD
  • OH-MASON, 4361 IRWIN SIMPSON RD
  • OH-SEVEN HILLS, 6000 LOMBARDO CENTER, STE 200
  • OH-SEVEN HILLS, 6000 LOMBARDO CENTER, STE 200
  • RI-SMITHFIELD, 37 THURBER BLVD, STE 108
  • VA-NORFOLK, 5800 NORTHAMPTON BLVD
  • VA-RICHMOND, 2103 STAPLES MILL RD,
  • VA-ROANOKE, 602 S JEFFERSON ST
  • WA-SEATTLE, 705 5TH AVE S, STE 300
  • WI-Waukesha, N17W24222 Riverwood Dr., Ste 300
  • WV-CHARLESTON, 200 ASSOCIATION DR, STE 200
Job Reference:
JR127461
Date Posted:
08/28/2024
Anticipated Date Close:
09/17/2024

Account Service Manager

Location: Must be within 50 miles of any location listed; position has both office/remote expectations.

AmeriBen is a proud member of the Elevance Health family of companies. We are a third-party administrator (TPA) of medical benefits, also providing medical management, human resource consulting and retirement benefits administration services. 

The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts.

How you will make an impact:

  • Provides strategic planning and account management for large accounts.
  • Directs and manages the administration of contractual requirements and obligations.
  • Manages the new and renewal implementation process for accounts.
  • Interfaces with operations to ensure smooth delivery of services.
  • Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
  • Makes recommendations for improvements to meet customers' expectations. Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
  • Coordinates open enrollment meetings, renewal process and training sessions. Makes routine account visits.

Minimum Requirements:

Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Experience and Capabilities:

  • Experience using data to identify trends and support development of client strategies.
  • Organized, detail-oriented with ability to multi-task, prioritize and respond quickly
  • Experience with project management or account management
  • Negotiation skills for renewals and cross-selling
  • Travels to worksite and other locations as necessary

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $68,124 to $121,650

 

Locations:  California; Colorado; District of Columbia (Washington, DC); Nevada; New York; Washington State

 

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws 

 

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

 

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.